ServiceMaster Clean Newbury is celebrating it’s 30th Year in Business and the exciting prospect of moving to an Employee Ownership Trust. Nick Dee Shapland reflects on the companies history, it’s business philosophy and it’s future, in an article: Highlighting best practice published in:
This year we have supported Swings and Smiles based in Thatcham, they support children and young people with special needs and their families, with the emphasis on happiness, fun and inclusion. We collected chocolate boxes for the children and their families. We also made a donation on the ‘Big Matched Day’ to help with their fund raising.
The Avril Bannister award, set up in memory of a dear colleague, is awarded annually to an employee who exemplifies her high levels of commitment and service.
We are delighted to announce Susan Willis, Field Service Supervisor for Newbury 2, is the winner of the Avril Bannister Award for 2019. Sue goes out of her way to deliver an efficient, smooth and high quality service for Customers as well as provide support to her team.
Juanita Holloway, HR Advisor, is a very worthy runner-up for the Avril Bannister Award. Juanita is primarily based at ServiceMaster’s office in Newbury, but travels across the region to ensure all areas of the business get the same support and advice.
Congratulations to Susan and Juanita on their achievements.
This year’s Christmas charity was for The Guide Dogs for the Blind. After a visit from Sue White, Mark and puppy Loki from the West Berkshire Group at our annual AGM we raised a fabulous £318.07 – from our Christmas giving tree. Thank you to everyone who supported this cause.
Abbigale May (New Business and Development Manager) and Andre Gottemaker (Business Operations Manager) attended ServiceMaster’s National Summer Summit and were delighted to receive two prestigious North Star Awards for growth in 2018 on behalf of ServiceMaster Clean Newbury.
ServiceMaster Clean Newbury has grown steadily since it was established in 1991 through its three dedicated Services Departments comprising: Commercial Services, Communal Services for Social Housing and Residential Services including fire and flood restoration. The differentiation of departments has enabled ServiceMaster Clean Newbury to offer a range of specialised cleaning services whilst maintaining a strong customer focus and fulfil specific needs within these markets.
If you would like to find out more about the services we offer please contact Abby May, New Business and Development Manager on 01635 39971 or for your residential cleaning needs Ian Leamon on 01635 40400.
Adherence to good practices and teamwork played a central role in dealing with challenging economic times in 2018, Managing Director Nick Dee Shapland said at ServiceMaster’s Mid Year Company Review. He confirmed ServiceMaster ended the financial year in a strong position, with the company well positioned to look forward to the business future with optimism and thanked the staff for their leadership and hard work. For the first time, the Mid Year review was delivered at both ServiceMaster’s offices in Newbury and again in Gloucester due to continued expansion in the social housing market.
The mid-year review included information on:
Sales growth in the three departments – Commercial, Communal and Residential.
The importance of budgeting to deliver a programme of growth and investment in people, vehicles and technology.
The need to maintain high levels of customer satisfaction and investment in staff through training and auditing.
Legislative updates and the gender pay gap.
One of the much anticipated meeting highlights was the presentation of the annual Avril Bannister Award. We are delighted to announce this year’s winner is John Millington, Communal Field Supervisor. Amanda Cook, Commercial Field Supervisor, is the very worthy runner up.
ServiceMaster Clean Newbury are delighted to announce this year’s winner of the annual Avril Bannister Award. This award was set up in 2011 to honour a former colleague, Avril Bannister and presented annually to a member of staff who exhibits the same high standards exhibited by Avril in the following areas: Dependability, Consistent Quality of Work, Communications, Leadership, Appearance and Commitment.
We are delighted that John Millington, Field Supervisor for the Communal Services Department was awarded the Avril Bannister Award for 2018. Since joining ServiceMaster on 25th April 2005, John progressed to his current role and subsequently qualified as a BICSc Assessor, passing on a depth and breadth knowledge and experience to the Communal team. His positive and steady nature, combined with warm and friendly style is integral to his role as the backbone of the Communal technicians.
Amanda Cook, Field Services Supervisor for the Commercial Services Department is a very worthy runner up. Amanda has a very strong customer focus and exemplifies the service provision our customers want and expect. She takes time to get to know her staff and provide extra support for those who need it. Amanda looks for solutions not for problems.
We have successfully passed re-accreditation for ISO 14001 & 9001 management systems. The Auditor has written the following statement:
‘The audit team concludes that the organisation HAS established and maintained its management system in line with the requirements of the standard(s) and demonstrated to the audit team that it has the ability to systematically achieve the requirements for products and or services within the scope of its activities and in accordance with its policy and objectives.’